Account & Login
Create an account
- Go to Register and enter your email and basic details.
- Verify your email (check spam folder if needed).
- Set your preferred language and voice note settings.
Login issues
- Reset password from the login screen.
- Confirm your email is verified.
- Try another browser or clear cache if the session loops.
Wallet & Top Ups
Merci2 supports USD, EUR, and GBP wallets. You can top up with cash vouchers, card, PayPal, or crypto.
Redeem a voucher
- Open Wallet and tap Redeem Voucher.
- Enter the 12-digit code and confirm.
- Funds appear instantly if the code is valid.
Card & PayPal
Use a supported card or PayPal to add funds. Some banks require 3DS/OTP.
Crypto
On-chain and hosted rails are supported. Network fees and confirmations apply.
Vouchers
Some vouchers are store-locked. You will see eligible stores before you redeem or spend.
- Single-use or batch vouchers can be restricted to selected merchants.
- Expired or fully redeemed vouchers cannot be reused.
- If a store is missing, contact the issuer to add it.
Marketplace Orders
Place an order
- Find an item and tap Add to Cart.
- Review your cart and tap Checkout.
- Choose wallet balance or supported method and confirm.
Track & issues
- Digital goods: delivered to your account instantly.
- Physical goods: track via Orders.
- Disputes or refunds: open a ticket from the order detail.
Translation & Communication
Chats and voice notes can auto-translate. You can also re-speak your voice with AI for clarity.
- Set preferred language in Profile.
- Toggle translation per chat if needed.
- Report abusive users from the conversation menu.
Security
- Enable device checks and session alerts in Settings.
- Never share your voucher codes publicly.
- Use strong passwords and do not reuse across apps.
Top FAQs
How do I redeem a voucher?
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Go to Wallet -> Redeem Voucher, enter the 12-digit code, and confirm. If store-locked, you will see eligible merchants.
What top-up methods are supported?
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Cash vouchers, card, PayPal, and crypto. Some methods may require additional verification.
How do I request a refund?
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Open the order, tap Help or Refund. Provide details; our team or the vendor will review and respond.
How does chat translation work?
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Messages and voice notes can be auto-translated into your preferred language. Toggle it per chat if needed.
How can I keep my account safe?
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Use strong passwords, avoid sharing codes, and enable device alerts in Settings.