Onboarding
Create seller account
- Go to Register and choose Seller.
- Complete profile: company name, country, support email.
- Verify email and enable notifications.
Brand & support
- Upload logo and store banner.
- Set business hours and SLA for replies.
- Receipts will include your brand and contact info.
Vendor Wallet & Payouts
Hold balances in USD, EUR, and GBP. Internal transfers between your own wallets are instant.
- Payout schedules and methods vary by region.
- Export statements from Wallet -> Ledger for bookkeeping.
- Large payouts may require additional verification.
Listing Products
Digital or physical
- Digital items: automatic delivery and receipts.
- Physical goods: set stock, shipping, and handling rules.
Pricing & currency
- Price in a single currency or multiple.
- Optional discount price with expiry.
Voucher Programs
Issue single or batch vouchers, restrict usage to chosen merchants, and deliver by WhatsApp, email, or PDF.
- Define amount, currency, expiry, allowed merchants, and daily/category caps.
- Use store-locked rules to prevent misuse.
- Audit trail is available in program detail.
Orders & Fulfillment
Order flow
- Buyer places order; you receive notification.
- Fulfill digital instantly or ship physical goods.
- Mark fulfilled; send tracking if applicable.
Refunds & disputes
- Handle from the order page; provide reason and proof.
- Our team can mediate if needed.
Communication & Translation
Chats and voice notes auto-translate so your team can sell anywhere. Enable default language per agent.
API Access
Docs and sandbox keys are available to whitelisted partners. Join the waitlist to get access.
We will email you when access is granted for your account.
Fees & Taxes
- Flat 10% store fee; we cover customer top-up fees.
- Taxes depend on your jurisdiction; export reports from Ledger.
Top FAQs
How do I get API keys?
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Join the waitlist from this page. We will enable sandbox keys and share docs once approved.
When are payouts sent?
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Payout schedules vary by region and method. See Wallet -> Payouts. Large transfers might require verification.
Can I restrict vouchers to specific stores?
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Yes. Choose allowed merchants during program setup. You can deliver by WhatsApp, email, or PDF.
How do refunds work?
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Open the order and create a refund with reason and proof. We will notify the buyer and process accordingly.
Is chat translation automatic?
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Yes. Set a default language per agent and toggle per conversation if needed.